Dig into some tools to help you increase productivity, engagement, satisfaction, and customer and employee retention. You can ask us to help you with them, or try them on your own. We’ve recently consolidated a good deal of our material into these three articles:

• The big employee/customer survey page
• Using quality and productivity tools
• Mergers and acquisitions: culture issues and an HR manager’s guide

We also still have:

• Resolving problems and taking action
• Change in education
• The informal contract of government and nonprofits
• Some unfashionable but effective books

Research has moved to David Zatz’s personal site.

We are Toolpack Consulting, a boutique organizational change firm.