Cultural change efforts seem to fail as often as they succeed, partly because it’s neither easy nor fast — just brutally effective. Cultural change requires concentrated and focused effort over the long haul, a widespread belief that change is necessary, and the willingness to critically examine current beliefs, values, and practices.
In 1997, Chrysler was an oft-cited example of a company which had used cultural change to suddenly regain a leadership role, changing the way almost everything in the company was done within a few short years.… Read the rest
There are times when a consultant is brought in, and the results are stunning, with clear gains; and other times when it seems like the only gain is to the consultant’s bank account. How can managers make sure their engagements are all in the first group?
First, before bringing in an outsider, explore the skills, resources, and knowledge of your own staff.… Read the rest
How can you make employee surveys a real tool for change, at every level? There’s been a lot of practical research and trial-and-error; and we can conclude that there are things you can do which definitely work.
For many consultant, summarizing the data and providing recommendations is standard operating procedure, but it often leads to little action. That makes sense: most employees only get a little (if any) feedback, and the top managers are given a set of recommendations they can safely ignore or forget about.… Read the rest
Surveys can be used as a change tool in several ways —above and beyond the usual goal of gathering information.
First, simply having the survey tells people that change is coming, and that something will happen. That is a key part of the change process, known as “unfreezing,”which is needed for people to consider doing things differently.
One other subtle way that surveys affect change is by telling people what is considered most important.… Read the rest
Have you ever noticed your group making the same mistake over and over? (Or perhaps your customers have noticed for you?)
Personally, I hate making mistakes. I think I’ve stunned a few vendors when we dug through a problem and found it was their fault. They were expecting to be yelled at, but I was too relieved at not having made the mistake myself.… Read the rest
We are going to start by sounding techy, but will explain what it all means in human terms later.
Does your web site use the right secure sockets layer (SSL) certificate? Here’s how you can tell if it does: there will be a green lock and the name of your company in the address bar of pretty much any browser.
Which of these banks would you prefer to deal with?… Read the rest