norms

The problem with employee survey norms

In general, the bane of custom surveys is not being able to provide norms.

That might not be as bad as it sounds.

While clients almost invariably ask for, or sometimes demand, norms for employee surveys and even 360° feedback items, we have found significant cultural impact on responses — which is to say that there is variance based solely on the organizational/regional culture where the questions are asked.… Read the rest