Have you ever noticed your group making the same mistake over and over? (Or perhaps your customers have noticed for you?)
Personally, I hate making mistakes. I think I’ve stunned a few vendors when we dug through a problem and found it was their fault. They were expecting to be yelled at, but I was too relieved at not having made the mistake myself.… Read the rest
Pareto analysis is a simple way to figure out the major causes for a problem. Though it’s mostly used by quality assurance people, pareto analysis is also useful for organizational development, because it is common in manufacturing (so many people are used to it), and because it is a clever system.
Typically, Pareto analysis is used both to kick off problem solving by helping to identify root causes (the basic, underlying issue which is causing the problem, as opposed to the “apparent” issue which may, in itself, be caused by something else – for example, replacing a defective voltage regulator which is allowing batteries to be damaged, rather than simply replacing the batteries).… Read the rest